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Blue Bell, PA, November 1, 2023: OpenTech Alliance, the PropTech leader in self storage, is excited to announce the integration of its upgraded INSOMNIAC self storage kiosk software with SSM Cloud, the latest version of a state-of-the-art property management software from Self Storage Manager, Inc. This strategic collaboration offers self storage operators using SSM Cloud an elevated level of operational efficiency and customer satisfaction via self-service kiosk transactions.

The INSOMNIAC self storage kiosk software that powers the company’s latest storage kiosk models now seamlessly integrates with Self Storage Manager’s cloud software, enabling real-time synchronization of rental data, customer information and inventory management. This integration eliminates manual data entry, reduces errors and ensures accuracy throughout the rental process. The integration of SSM Cloud with the new INSOMNIAC kiosk software offers a major advantage by directly connecting to the electronic lease in the property management system. This integration simplifies lease management for a more efficient and effective operational workflow.

The growing trend towards automation and remote facility management in the industry makes the integration of SSM Cloud, the latest software connected to OpenTech’s upgraded INSOMNIAC self storage kiosks, highly valuable for self storage operators. The automatic interface to pull real-time tenant data and available inventory simplifies workflows, reduces administrative costs and allows operators to focus on delivering exceptional customer experiences.

“As there has been a push towards unmanned operations within this industry, this integration not only creates a self-service experience for leads and customers, but also presents operators with more automated and cost-effective solutions in serving their customers,” said Rohan Shenoy, President of Self Storage Manager, Inc. “We have been working with OpenTech for several years, and are excited to see our integrated solution offerings evolve with the industry!”

Additionally, the upgraded software supports the advanced driver’s license scanner feature, wayfinding maps, multi-language capabilities and Live Help via video chat. These features enable customers to quickly and securely complete a rental or payment, enhancing the efficiency of the rental process and further improving the customer experience.

“We were motivated to strengthen our kiosk capabilities and relationship with Self Storage Manager, Inc. through an integration to their newest software,” said Jon Loftin, SVP of Product at OpenTech Alliance. “They are a leading facility management software provider in the industry. This collaboration exemplifies our commitment to help drive operational efficiency, automation and cost savings for self storage operators with the solutions that are the best fit for their business.”

OpenTech Alliance, Inc. is the leading PropTech provider in the self storage industry. The company’s products and services include the INSOMNIAC® line of full-service kiosks, INSOMNIAC Live! call center solutions, INSOMNIAC CIA access control systems, and the StorageTreasures.com online storage auctions website. OpenTech solutions are designed to improve the customer experience, reduce operating costs and increase revenues for self storage facilities. OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners. 

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Blue Bell, PA, October 10, 2023:Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that Avid Storage has completed the roll out of SSM Cloud across their portfolio of 28 properties. SSM Cloud is developed using the latest cloud technology to provide a highly scalable and secure enterprise class management software solution for large and multi-facility self-storage operators.

Avid Storage, a division of AVAD Capital, is an owner and third-party management company of self-storage facilities across multiple states in the country and operates under 2 brand names – Avid Storage and Another Closet Self Storage. They currently have a portfolio of 28 with ambitious plans to acquire and manage more properties.

“As meeting or exceeding customer expectations and optimizing revenues are critical for the success of our business, we needed the right technology solution that would help us in meeting these objectives,” said Tim Springer, Founding Partner of AVAD Capital. “We found SSM Cloud to be a powerful enterprise platform that would help us improve our internal operational efficiencies, maximize revenues, and deliver a better customer experience for our tenants. With a well-defined implementation process and conversion plan, the SSM team was able to complete the rollout of the SSM Cloud to all our facilities within a few weeks and ensured smooth implementation of integrations with all our other third-party vendors. We appreciate the professionalism and flexibility demonstrated by the SSM team during the entire migration process and a well-run conversion.”

According to Rohan Shenoy, President of Self Storage Manager Inc., “We are delighted to have another Top 100 self-storage operator join our rapidly expanding client base. We are proud of the fact that the rollout of SSM Cloud to all Avid Storage sites has gone smoothly and we were able to meet the expectations of the Avid management team. We look forward to a long-term partnership with Avid Storage and will continue to assist in their ambitious growth plans. SSM has been serving the self-storage industry for 20+ years and during that period many PMS companies have come and gone or got acquired. However, SSM has continued to stay independent, with no change in ownership. We continue to invest heavily in modernizing our software products and constantly work with leading 3rd party service providers to provide advanced integrations that assist SSM clients to improve customer experience, increase revenues and reduce costs. Self-storage industry has treated us well and we will continue to serve the industry for many more years to come.”

Avid Storage is a Top 100 self-storage operator and part of AVAD Capital LLC, headquartered in Dallas, TX. AVAD targets multiple commercial real estate verticals, including self-storage, multi-family, and recreational real estate, through development and value-add expansion. Avid Storage operates and manages self -storage properties under 2 distinct brand names – Avid Storage and Another Closet Self Storage. For more information on Avad Capital, visit www.avadcap.com or visit their self-storage businesses at www.avidstorage.com and www.anotherclosetstorage.com

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Blue Bell, PA, April 28, 2023: Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that Self Storage Plus, ranked at number 12 amongst the top 50 self-storage facility-management companies has completed the roll out of SSM Cloud across their portfolio of 66 properties. SSM Cloud is developed using the latest cloud technology to provide a highly scalable and secure enterprise class management software solution for large and multi-facility self-storage operators.

“We wanted to do a better job of servicing our customers and the first step was finding a comprehensive software solution that is not only user friendly, but also has advanced features including contactless rentals and online payment functionality,” said Noah Mehrkam, President and CEO of Self Storage Plus. “SSM’s ability to listen and their willingness to enhance and customize the software to meet our specific requirements made a big difference during the software selection process. We are highly impressed with the various features and third-party integrations that SSM Cloud offers and the customer centric approach of the entire SSM team.”

According to Kat Shenoy, CEO & Chairman of Self Storage Manager Inc., “We are delighted to welcome yet another large self-storage operator Self Storage Plus to our rapidly expanding client base. SSM Cloud has become a product of choice for large operators who are looking for an alternate property management software, due to the top-notch customer service we provide and the flexibility we offer in integrating with 3rd party service providers that the operators choose using our advanced API capabilities. Thanks to the excellent cooperation we received from the Self Storage Plus team, the conversion of 66 sites to SSM Cloud was achieved with zero downtime and high degree of accuracy. We look forward to assisting Self Storage Plus in their aggressive growth plans.”

Self Storage Plus is proud to serve the storage needs of local communities with more than 60 stores throughout the southeastern region. Our core purpose is to give our customers Room to Pursue Life ®. For more information about Self Storage Plus, or to rent or reserve your unit online, visit www.selfstorageplus.com.

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.