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Strategic hires in Business Development, Software Engineering, and Product Management position SSM for continued expansion and AI-driven advancement

Blue Bell, PA – November 19, 2025 – Self Storage Manager, Inc. (SSM), a leading provider of enterprise management software for the self-storage industry, today announced three senior additions to its executive team: Joe Marucci, Shaun Lewy, and Steve Smith. These strategic hires position SSM for accelerated growth, continued innovation, and deeper client engagement as the company invests heavily in next-generation technologies, including artificial intelligence and advanced analytics.

For more than 23 years, SSM has remained an independent and trusted technology partner to the self-storage industry—standing apart as consolidation reshapes the competitive landscape. Led by Chairman and CEO Kat Shenoy, the company’s leadership team now brings more than 150 years of combined self-storage domain expertise, with the broader organization representing over 350 years of collective industry experience.

“These new leadership additions marks an exciting new chapter for Self Storage Manager,” said Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. “Each of these leaders brings a wealth of experience and a shared passion for helping self-storage operators succeed. As we continue to grow and invest in AI-driven innovations, their combined expertise will strengthen our ability to deliver intelligent, scalable, and customer-focused solutions that empower self-storage businesses to thrive.”

Joe Marucci joins SSM as Vice President of Software Engineering, bringing more than 30 years of experience in software development across multiple industries. A seasoned technical leader with deep expertise in systems analysis, software architecture, and large-scale development lifecycle management, Joe will lead SSM’s engineering teams in developing innovative technologies designed to meet the evolving needs of the self-storage industry. His initial focus will be on leveraging AI to build smarter, more adaptive software solutions that enhance efficiency and performance for operators.

Shaun Lewy has joined as Director of Business Development, bringing over 14 years of operational and leadership experience in the self-storage industry. Previously serving as Vice President of Operations for a 90-property portfolio, Shaun has been a long-time advocate and user of the SSM platform, including pivotal years spent with the first self-storage operator to use the SSM software in the industry. His operator’s perspective and deep understanding of the technology’s impact on business performance will help drive strategic partnerships and new opportunities for growth.

Steve Smith joins SSM as Director of Product Development & Account Management, bringing more than 18 years of experience in the self-storage industry along with a proven record of driving innovation, customer success, and product excellence. Before joining SSM, Steve served as the President of Storage Commander Software. His background also includes roles in AdTech and data center management, as well as over a decade at The Boeing Company, where he supported complex hardware and software integration programs. In his new role at SSM, Steve will oversee product development strategy, manage third-party vendor relationships and ensure alignment between client needs and SSM’s evolving technology roadmap.

Together, these additions reflect SSM’s commitment to combining innovation, deep industry expertise, and service excellence — reinforcing its position as the software partner of choice for large operators, multi-facility portfolios, and REITs.

About Self Storage Manager, Inc.

For over 23 years, Self Storage Manager, Inc. has been a trusted technology partner to the self storage industry – delivering scalable, secure, and innovative software solutions for operator of all sizes. SSM provides a complete suite of tools designed to streamline operations, enhance tenant engagement, and support enterprise growth through automation and advanced analytics.

Key offerings include:

Self Storage Manager™ – Enterprise-level property management software for single and multi-facility operators

Online Rentals & Reservations – Includes electronic signature and secure digital lease storage

Call Center Module – Designed for managing inquiries, reservations, and rentals; integrates with leading phone systems

Call Tracker – Monitors call recordings and tracks key performance metrics like lead-to-rental conversion, cost per lead, and ROI on marketing campaigns

IVR Payment Module – Enables tenants to make payments by phone using interactive voice response

SSM Text Messenger – Cloud-based tool for automated payment reminders and past-due alerts, reducing manual collection efforts

Customer Portal – Empowers tenants to make payments, manage autopay, schedule move-outs, and update contact information

Mobile Site Walk-Through & Work Order Management – Android-based tools for lock checks, unit notes, maintenance tracking, and more

Power BI Integration – Provides advanced analytics with dozens of customizable dashboards developed with input from large operators

Advanced API Integrations – Connects with website providers, call centers, revenue management systems, gate providers, insurance companies, and lead aggregators

24/7 Customer Support – Includes a dedicated team and project manager for large operator implementations, along with regular software upgrades

Self Storage Manager is trusted by single and multi-facility operators across North America, South America, Europe, and the Asia-Pacific region.

For more information, visit www.selfstoragemanager.com, call 800-469-1740 Ext. 1, or email sales@selfstoragemanager.com.

Stor-All Storage, a forward-thinking operator stands as an early success story

BLUE BELL, PA, July 17, 2025 : Self Storage Manager, Inc. (SSM), a leading provider of comprehensive management software for the self-storage industry, is excited to announce the official launch of its state-of-the-art IVR (Interactive Voice Response) Payment system. This innovative solution is set to revolutionize how self-storage customers make payments, offering unmatched convenience, security, and accessibility. Stor-All Storage, a forward-thinking operator across Kentucky and Ohio, stands as an early success story, having already implemented the system to rave reviews from their customers.

In today's fast-paced world, operators need solutions that simplify processes for both their businesses and their customers. SSM's new IVR Payment system addresses this crucial need by providing a seamless, automated, and secure platform for managing payments around the clock.

"We are delighted to roll out our new IVR Payment system, a testament to our commitment to innovation and customer-centric solutions," says Kat Shenoy, CEO & Chairman, Self Storage Manager, Inc. "This system is designed to significantly enhance the customer experience by offering unparalleled payment flexibility while simultaneously boosting operational efficiency for self-storage businesses. Our collaboration with early adopters like Stor-All Storage has been invaluable, demonstrating the system's robust performance and positive impact in real-world scenarios."

Stor-All Storage, known for its dedication to customer satisfaction and operational excellence, has been an early adopter of the SSM IVR Payment system and has provided valuable feedback during its initial rollout. Their experience highlights the system's immediate benefits:

24/7 Payment Accessibility: Customers can make secure payments over the phone anytime, day or night, reducing the need for staff intervention.
Enhanced Convenience: A user-friendly automated system guides callers through the payment process quickly and efficiently.
Increased Security: Built with the highest level of security protocols to ensure customer payment information is protected.
Reduced Wait Times: Streamlines payment collection, allowing facility staff to focus on other critical customer service needs.

"We are incredibly excited about the positive impact Self Storage Manager's new IVR Payment system has had on our operations and, most importantly, on our customers' experience," says Mrs. Mikki Womack Eldridge, COO Stor All Self Storage. "As an early adopter, we've had the opportunity to provide feedback during its initial rollout, and we've been truly impressed with its performance. This system perfectly aligns with our commitment to providing modern convenience and top-tier security, allowing our customers the flexibility to manage their payments on their own schedule."

The launch of the IVR Payment system marks another milestone for Self Storage Manager, reinforcing its position as an industry leader dedicated to providing comprehensive, cutting-edge tools that empower self-storage operators to thrive.

About Stor-All Storage

Stor-All Storage is dedicated to providing superior self-storage facilities in Lexington, KY, Louisville, KY, Cincinnati, OH, and Columbus, OH. With a strong focus on quality, security, and exceptional customer service, Stor-All offers a wide range of unit sizes, including indoor, outdoor, and climate-controlled options, all backed by state-of-the-art security features. Our mission is to make the storage experience as convenient and stress-free as possible for our customers.

About Self Storage Manager, Inc.

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; Call Center Module - Designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Blue Bell, PA — May 16, 2025 : Self Storage Manager, Inc., a Total Solutions Provider for the self-storage industry and developer of the Self Storage Manager (SSM) software platform, is pleased to announce the successful implementation of its advanced SSM Cloud solution and fully integrated Power BI dashboards across 23 locations of My Garage Self Storage. This deployment aims to streamline operations, enhance efficiency, and deliver superior customer experience for tenants.

“The decision to implement SSM was driven by our focus on operational excellence, digital transformation, and long-term growth,” said Paul Broaddus, President of My Garage Self Storage. “We had heard many positive things about SSM Cloud within industry circles, especially regarding its continually evolving product suite and growing ecosystem of third-party integrations. Their professional approach ensured a smooth conversion process, and their support team—available seven days a week—promptly addressed any open items. We’re particularly excited to leverage their built-in business intelligence tools to drive smarter decisions and further enhance our tenant experience.”

SSM Cloud centralizes essential business functions—including reservations, rentals, payments, lead tracking & management, revenue management and reporting—into a seamless, cloud-based interface. The platform also includes real-time business intelligence and analytics, empowering the My Garage Self Storage leadership team to make data-informed decisions, improve operations, and support strategic planning.

“The successful implementation of SSM across the My Garage Self Storage portfolio is a strong endorsement of the platform’s scalability and flexibility,” said Rohan Shenoy, President of Self Storage Manager, Inc. “SSM Cloud is built using the latest Microsoft cloud technologies to support growing, multi-facility operators looking to modernize their tech stack and stay ahead of the curve. We are proud to support My Garage Self Storage in their next phase of growth.”

About My Garage Self Storage

My Garage Self Storage is the wholly owned brand of Riverbend Development, a privately held real estate development and investment firm which focuses on buying and developing commercial real estate including office, retail, industrial, and self-storage properties. My Garage Self Storage currently includes over 1 million square feet of rentable space spread across Texas. Their management team has over 40 years of combined experience in sourcing, underwriting and managing real estate and is headed by a professional team with expertise in construction, property & asset management, development, and finance. My Garage Self Storage offers high quality and convenient self-storage units at great prices with several features including climate control, 24 hours on site cameras, drive up access along with RV, Boat and Vehicle storage. For more information on My Garage Self Storage, please visit their website at www.mygarageselfstorage.com.

About Self Storage Manager, Inc.

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; Call Center Module - Designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Blue Bell, PA - April 16, 2025: Self Storage Manager, Inc., a Total Solutions Provider for the self-storage industry and developer of the Self Storage Manager (SSM) property management software, today announced the launching of integrated Reports and Dashboards powered by Microsoft Fabric.

Microsoft Fabric is a comprehensive analytics platform that unifies data and business intelligence tools across an organization. At the core of this platform is Microsoft Power BI — a leading business intelligence solution that enables self-storage operators to transform data from SSM and other applications into interactive visualizations and actionable insights. Power BI offers intuitive tools, advanced analytics, and AI-driven capabilities, allowing operators to connect various data sources, visualize key metrics, and share insights across teams including operations, finance, and marketing.

“We are delighted to announce the launching of this industry-leading Business Intelligence and Analytics solution,” said Rohan Shenoy, President of Self Storage Manager, Inc. “SSM now offers over 200 reports migrated to the Power BI platform for daily operational use. In addition, we have developed more than 50 dashboards, designed with input from large operators, providing advanced analytics and visualization features. We plan to continuously expand our library of templates to meet evolving industry needs.”

SSM’s Power BI integration offers enterprise-level features that benefit large operators and REITs, including access to a dedicated Power BI workspace within Microsoft Fabric. This optional interface allows users to leverage existing dashboard templates or develop custom dashboards and widgets. Operators can also integrate data from external systems such as accounting, finance, HR, call center, revenue management, and tools like Google Analytics.

In collaboration with Microsoft, SSM is also working on rolling out enhanced AI and analytics capabilities within the Power BI ecosystem, including:

Real-time Business Insights: Utilize Smart Narratives for dynamic, real-time explanations of reports and Integrate AI Visuals to generate automated insights from datasets
Natural Language Querying (Power BI Q&A): Users can ask questions in natural language and receive instant insights, with improved semantic models for accuracy.
Time Series Forecasting for Trend Analysis: Utilize Power BI’s built-in time series forecasting to analyze historical data and predict future trends, and implement exponential smoothing (ETS) models for accurate forecasting

All of these enhancements will be part of Q2 Release, and will be made available to SSM clients in July.

These advancements represent a significant step toward smarter, data-driven decision-making for the self-storage industry.

About Self Storage Manager, Inc.

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; Call Center Module - Designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics with PowerBI & Qlik, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as ongoing upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Blue Bell, PA - March 11, 2025: Self Storage Manager, Inc., a Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), is pleased to announce the successful implementation of its advanced software platform, SSM Cloud at Neighborhood Self Storage, who owns and operates 11 properties in VA and MD. SSM Cloud is developed using the latest cloud technology to provide an enterprise class management software solution for large and multi-facility self-storage operators.

“We needed comprehensive management software to overcome the limitations of our legacy system. The transition presented a unique challenge, as some of our staff had been using the old system for over a decade, with processes built around it. The SSM team supported us at every step, providing separate training sessions for our home office team and location managers. Throughout the early stages, they were consistently present, making the process smoother for each facility as it transitioned to the SSM platform. One of the most significant improvements with SSM has been its integration with third-party vendors. We now have greater online capabilities and increased call center capacity, allowing tenants to reserve, rent, pay, and update their information—all without needing to speak directly with a manager.” said Don Walker, Operations Manager of Neighborhood Self Storage.” SSM carefully planned the conversion process, demonstrating their experience and expertise. Our communication with their team has been ongoing, and their prompt responses have been a hallmark of the experience. They have fully supported our efforts to ensure our managers achieve the level of understanding necessary for success. We’re excited to expand our operations further with the tools and features SSM provides. Their team has been highly receptive to our unique business needs, helping us configure system settings and rules to streamline follow-ups on forms and processes. SSM is a highly customer-oriented company that sets you up for success from the start. They work closely with you to enhance tenant services and empower your team to deliver the best possible experience. We would confidently recommend SSM Cloud to anyone.”

“We are delighted to have another multi-facility Self-Storage operator join our rapidly expanding client base and thrilled that Neighborhood Self Storage chose SSM Cloud after evaluating multiple PMS providers in the industry. SSM Cloud has become the product of choice for multi-facility storage operators that are looking for an alternate PMS solution with the flexibility to integrate a 3rd party service provider of their choice.” said Kat Shenoy, CEO of Self Storage Manager, Inc. “With SSM Cloud, storage operators have the flexibility of integrating to any website platform, insurance service, call center service, revenue management system, gate system, smart locks, and kiosks of their choice. SSM has built a strong reputation for the smooth onboarding of new clients, and we will continue to delight our clients with our products and services.”

About Neighborhood Self Storage

Neighborhood Self Storage is a premier self-storage provider with 11 locations across Virginia and Mayland, offering secure and convenient storage options for both personal and commercial customers. With commitment to excellent customer service and state-of-the-art security, Neighborhood Self Storage continues to grow and expand its services to meet the needs of its diverse clientele.

About Self Storage Manager, Inc.

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; Call Center Module - Designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics with PowerBI & Qlik, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as ongoing upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

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